PH airlines offer free rebooking, refund for China-bound passengers

Aviation Updates Philippines – Philippine Airlines, Cebu Pacific, and Philippines AirAsia are now offering free rebookings and refunds for mainland China-bound passengers amid the latest novel coronavirus (2019-nCoV) threats that have been spreading fear globally.
STRENGTHENED MEASURES. Health authorities inspect passengers inside an aircraft in China. Photo from the European Pressphoto Agency.
Since last week, Philippine Airlines announced that it has canceled its international flights arriving in various cities in mainland China from Kalibo. Flights to Nanjing, Hangzhou, and Shanghai-Pudong have been suspended as precautionary measures.

However, the national flag carrier reassured its passengers that its flights to other Chinese destinations in Beijing, Shanghai-Pudong, Guangzhou, Jinjiang, Xiamen, Hong Kong, and Macau exercise the highest health precautionary measures.

Philippine Airlines offers to rebook, reroute, and refund for its flights to Xiamen, Jinjiang, Guangzhou, Shanghai, Beijing, Hong Kong, and Macau issued on or before January 24, 2020, for travel between January 24 until February 29, 2020

On the other hand, Cebu Pacific said it will reduce flights to mainland China, Hong Kong, and Macau from February 5 to March 29, 2020. Passengers who made their flight bookings on or before January 24 may avail of rebooking, refund, and credits in a travel fund. All services are free of charge.

Philippines AirAsia also offers the same as it provides rebooking and travel fund credits for flights from the Philippines to Shanghai, Shenzhen, and Guangzhou. Refund requests can be made with AVA, AirAsia's virtual support chatbot, at

As of the moment, the airline operates flights from Manila to Shanghai, Shenzhen, and Guangzhou; from Cebu to Shenzhen; and from Kalibo to Shanghai. 

For the entirety of the AirAsia Group network, all flights to Wuhan are suspended until February 29, 2020.

Airlines have been stepping up their precautionary measures in all airports and flights since the global threat was first reported. Airports are also intensifying their monitoring for passengers who are feeling unwell through the installation of thermal scanning devices across major international airports in the Philippines.

Cabin crew and pilots are now also required to wear face masks throughout their flights. Aircraft are being disinfected upon arrival from an international destination to avoid the spread of disease. For PAL guests, passengers may avail of free face masks made available on request.