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AirAsia Philippines to undergo system upgrade

Airline aims to enhance customer experience with software update

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AirAsia Philippines announced a system upgrade on July 10, aiming to improve passenger experience. (Photo: AirAsia)

AirAsia Philippines is set to upgrade its system on July 10, 2024, potentially affecting passengers with scheduled flights that evening.

The airline is advising customers to complete their check-in procedures at least two days before departure to ensure a smooth travel experience.

The system upgrade is scheduled from 7:00 PM on July 10 to 3:00 AM on July 11, impacting all online transactions including bookings, check-ins, online kiosks, and bag drop services at AirAsia-operated airports.

During this period, online services through the AirAsia MOVE app will be temporarily unavailable. These include manage booking, check-in, payment for existing bookings, and other add-ons and purchases.

Passengers are advised to obtain their printed boarding passes directly from check-in counters during the upgrade period.

Steve Dailisan, AirAsia Head of Communications and Public Affairs and First Officer, explained the purpose of the upgrade: “AirAsia’s system upgrade, which includes updating its New Skies software, is expected to fast track all online transactions from booking, payment, flight schedule modification, check-in and purchase of add-ons, providing guests with enhanced customer experience.”

The airline is urging passengers requiring medical or special assistance to arrive at the airport before 7:00 PM to ensure their needs are met.

Travelers with flights scheduled during or immediately after the upgrade period are advised to stay informed about any potential disruptions and follow the airline’s recommendations for a smooth travel experience.

Written by
Dirk Andrei Salcedo

An aviation enthusiast turned creator of the top aviation news portal in the Philippines, Dirk has a deep passion for everything that flies. When he's not keeping his finger on the pulse of the industry, he also volunteers with a major humanitarian organization, impacting people on the ground and in the sky.

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