Indian budget carrier IndiGo introduces "Three Points Disembarkation" process
Aviation Updates Philippines – India's largest budget carrier IndiGo has started to implement a new system for de-boarding aircraft using three exits.
Image: Passengers disembark from a recent IndiGo flight using the new Three Point Disembarkation process (Credit: IndiGo) |
According to IndiGo, the airline previously conducted trials and received encouraging feedback from customers. Prior to de-boarding, cabin crew will make necessary announcements to inform customers of the process.
“It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly and dynamically keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies,” said IndiGo CEO and Director Ronojoy Dutta.
IndiGo Executive Vice President Sanjeev Ramdas added: “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”