AirAsia PH resolves 70 percent of refund requests

Aviation Updates Philippines – Low-cost carrier AirAsia Philippines says it has already processed 158,324 cases of refund requests, as of November 10, 2020. This translates to roughly 70 percent of the total 205,141 refund cases the airline incurred since January.

The remaining 30 percent of the refunds are currently being processed “due to the sheer volume of requests, mostly lodged during the lockdown period.”

AirAsia Philippines Spokesperson Steve Dailisan said, “We understand that the pandemic has also affected the lives of our guests and the delays in processing refunds can be very unsettling, especially during these challenging times. For this, we sincerely apologize.”

“AirAsia has developed additional digital solutions including same day credit accounts to enhance its customer support channels which include simplifying steps for requesting assistance. The whole AirAsia Allstars family is working double time, not only to sustain the viability of the company and our almost two thousand hopeful employees, but most importantly, for our flying public,” he added.

Even so, the airline continues to work with government agencies to update the public on the evolving travel restrictions and requirements due to COVID-19. AirAsia commits to serving the needs and reuniting the Filipino people with their families through its affordable fares.

“You can be assured that we in AirAsia, will never leave you behind. Our promise stays true that we are all in this together. We are always guest obsessed and pledge to resolve all of our obligations in due time,” Dailisan added.

Photo from Jim Jackson