Cebu Pacific refunds over P2.4-billion due to COVID-19

Aviation Updates Philippines – On Thursday, low-cost carrier Cebu Pacific Air said the airline has already refunded around Php 2.4 billion due to affected flights related to the COVID-19 pandemic. 

"Since the start of this pandemic, we have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown," the airline said. Cebu Pacific faced a three-month operations halt for domestic and international flights due to COVID-19 flight restrictions.

The company added: "Our refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. We have since then revamped our procedures in order to address this."

Cebu Pacific also mentioned that it had already processed 50 percent of all refund requests amounting to Php 2.4 billion. The airline remains "committed" to customers with refunds still pending and will update them once it has been processed.

"We understand how challenging this whole situation is, and we sincerely apologize for the delay. We thank our guests for their patience and understanding as we continue to enhance our processes for this to be resolved soonest."