Cebu Pacific Group extends flight suspension until end-May

Aviation Updates Philippines – In an advisory, the Cebu Pacific Group announced Wednesday another round of cancellations for domestic and international flights from May 16, 2020, until May 31, 2020. All Cebu Pacific and Cebgo operations remain suspended, except for cargo and sweeper flights.

According to Cebu Pacific, affected guests for cancelled flights to select the following options before the scheduled travel dates:

• Free rebooking   

Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived.

• Full Travel Fund   

Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

If the Travel Fund is not used within one (1) year, passengers can apply for a full refund.  

• Full refund  

Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles.  

Meanwhile, passengers for flights scheduled from June 1, 2020, until September 30, 2020, may opt to rebook to any travel date within one year with fees waived, or place the full cost of the ticket in a Travel Fund valid also for one year.

For more information, guests may visit bit.ly/CEBCOVID-19FAQ. To change options for the flight, affected guests may visit the Manage Booking system of the Cebu Pacific website at http://bit.ly/CEBmanageflight.

This, after the Inter-Agency Task Force on Emerging Infectious Diseases (IATF-EID) placed the whole Metro Manila, Laguna, and Cebu City under the modified enhanced community quarantine (MECQ), a more economically-relaxed version of the enhanced community quarantine recently enforced (ECQ), until end-May.

Much like the ECQ, the MECQ prohibits mass transportation, including air travel, except for essential work and services honored by the government. The general community quarantine (GCQ) and the modified general community quarantine (MCQ), on the other hand, will allow passenger flights, subject to stringent health protocols.